Cutting corners and working overtime : quality erosion in the service industry

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DC Field	Value	Language
dc.contributor	Oliva, Rogelio.	-
dc.contributor	Sterman, John.	-
dc.contributor	Sloan School of Management.	-
dc.date	2003-04-29T05:17:45Z	-
dc.date	2003-04-29T05:17:45Z	-
dc.date	1999	-
dc.date.accessioned	2013-06-04T16:15:19Z	-
dc.date.available	2013-06-04T16:15:19Z	-
dc.date.issued	2013-06-05	-
dc.identifier	#4075-99-MSA	-
dc.identifier	http://hdl.handle.net/1721.1/2751	-
dc.identifier.uri	http://koha.mediu.edu.my:8181/xmlui/handle/1721	-
dc.description	Rogelio Oliva and John D. Sterman.	-
dc.description	Title from cover. "June, 1999."	-
dc.description	Includes bibliographical references (leaves 26-28).	-
dc.format	32 leaves	-
dc.format	2684714 bytes	-
dc.format	application/pdf	-
dc.language	eng	-
dc.publisher	Sloan School of Management, Massachusetts Institute of Technology	-
dc.relation	Working paper (Sloan School of Management) ; WP 4075-99.	-
dc.subject	HD28 .M414 no.4075-99	-
dc.title	Cutting corners and working overtime : quality erosion in the service industry	-
Appears in Collections:	MIT Items

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