Please use this identifier to cite or link to this item:
http://dspace.mediu.edu.my:8181/xmlui/handle/1721.1/2751| Title: | Cutting corners and working overtime : quality erosion in the service industry |
| Authors: | Oliva, Rogelio. Sterman, John. Sloan School of Management. |
| Keywords: | HD28 .M414 no.4075-99 |
| Issue Date: | 5-Jun-2013 |
| Publisher: | Sloan School of Management, Massachusetts Institute of Technology |
| Description: | Rogelio Oliva and John D. Sterman. Title from cover. "June, 1999." Includes bibliographical references (leaves 26-28). |
| URI: | http://koha.mediu.edu.my:8181/xmlui/handle/1721 |
| Other Identifiers: | #4075-99-MSA http://hdl.handle.net/1721.1/2751 |
| Appears in Collections: | MIT Items |
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