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http://dspace.mediu.edu.my:8181/xmlui/handle/1957/5885| Title: | Nonverbal communication and restaurant personnel |
| Authors: | Walls, Celeste Goodnow, Trischa Russ-Eft, Darlene Kingston, Deanna |
| Keywords: | Noverbal Communication Restaurant |
| Issue Date: | 16-Oct-2013 |
| Description: | Graduation date: 2008 Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with rapport in the service interaction. Results concluded that servers believe they use nonverbal communication in numerous ways, that nonverbal communication can have an affect on the customer’s tipping behavior, and lastly, that servers have received little to no formal nonverbal communication training. |
| URI: | http://koha.mediu.edu.my:8181/xmlui/handle/1957/5885 |
| Other Identifiers: | http://hdl.handle.net/1957/5885 |
| Appears in Collections: | ScholarsArchive@OSU |
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